Description

RESPONSIBILITIES:

• Receive customer inquiries via e-mail and phone calls, provide timely feedback to customers.
• Check compliance with all established rules, procedures and instructions by airline employees when considering customer requests.
• Initiate an internal investigation into the facts of delays / cancellations of flights, cargo / postal items, the provision of services by ground, on-board services with the involvement of responsible services in accordance with the client's request.
• Analyze the inquiries, identify the needs of customers, their level and focus.

REQUIREMENTS:

• Higher education, preferably linguistics
• Fluency in Russian, Kazakh, English.
• Good oral communication skills.
• Business correspondence skills in three languages.

Personal Attributes:

• A team member with ability to work independently and complete assigned tasks.
• Stress resistance
• Analytical abilities
• Multi-tasking ability
• Attention to details