Description

As part of Air Astana's E-commerce team, you will act as a bridge between business, IT, and external vendors. Expect meaningful challenges that require attention to detail, structured thinking, and a passion for digital services: 

• Maintain a high standard of digital product quality by translating business needs into clear, actionable requirements. 

• Dive into user flows, APIs, and system logic to ensure seamless integrations and great customer experience. 

• Collaborate with the Web Data Analyst to validate tracking, interpret data, and help business make informed decisions. 

• Align input from key teams like Nomad Club, Loyalty, Ancillary, and Payments into unified product flows. 

• Lead user acceptance testing (UAT), document issues in JIRA or Service Desk, and track them to resolution. 

• Resolve non-IT related bug claims 

• Keep internal documentation clean and useful, supporting team alignment across systems. 

• Evaluate dependencies and risks when introducing changes across digital platforms. 

If you enjoy turning complex ideas into clear interfaces and care about long-term stability over one-time features, this role is for you. 

We are looking for someone who: 

• Has at least 2 years of experience as a system or business analyst in digital environments. 

• Understands digital architecture and enjoys exploring integrations, APIs, and user journeys. 

• Is comfortable working with analytics tools (GA4, SQL is a plus) and discussing data with analysts. 

• Knows how to structure and prioritize requirements and doesn't fear documentation. 

• Has coordinated with multiple teams (business, IT, vendors) and can navigate different viewpoints. 

• Uses tools like JIRA, Confluence, Miro, or DevOps confidently. 

• Speaks English at Upper-Intermediate level or higher.  

• E-commerce background is a bonus.