Description
RESPONSIBILITIES:
To coordinate and control the activities of the shift.
To set clear and achievable tasks for agents.
To work on achievement of main indicators of agents.
To assess the efficiency of work of employees.
To identify for agents their level of professional development for maximizing their productivity.
To control the compliance of service standards and discipline by staff.
To find and offer solutions to increase sales and improve service.
Avoids the conflicts with customers, in case of occasion help agents and find optimal solutions.
To learn new opportunities of reservation systems of air transportation and airline industry news relating to electronic tickets and bring them to the agents in time.
To provide an expert advice to the customer in complicated cases.
To provide monthly and weekly reports according to the established indicators.
Handle verbal and written requests.
REQIIREMENTS:
At least 2 years agent experience.
Languages proficiency: Russian – fluent, Kazakh and English – intermediate.
High knowledge of Amadeus reservation system, transportation rules.
The ability to concinnously and competently express thoughts in written and verbal form.
Good communication skills (verbal and written).
Loyalty, reliability, proactivity.