Description

RESPONSIBILITIES:

• To manage and control the duties of ground service department employees on the territory of reporting Airlines representative offices.
• Quality control of operations.
• Technical service division control
• Organize, analyze and control the operations of the Ground Services Department.
• To control timely and high quality implementation of contractual obligations, if necessary to negotiate with managements of airport and handlers.
• Control compliance operational service standards within the department.
• Organize and monitor the effectiveness of liaison with airports, ground-handling companies, hotels and other suppliers of goods and services at all airports.
• Establish and maintain operational contacts with companies operating airport structures, to solve problems if necessary

REQUIREMENTS:

• Education: higher education.
• Previous experience in Operational Services in airline not less than 3 years.
• Leadership experience more than 1 year
• Knowledge of languages: Russian - fluent, English -upper intermediate, Kazakh – upper-intermediate.
• Legislative and other regulatory legal acts of the Republic of Kazakhstan, regulating the activities of the airline, knowledge of state and international safety standards (according to ICAO, IATA).
• Business correspondence and telephone negotiation skills.
• Managerial skills, leadership, conflict resolution skills, stress resistance, ability to make decisions independently
• Effective communication with subordinates,
• internal and external customers Translated with DeepL.com (free version)