Description

RESPONSIBILITIES:

§  Provide competent, correct and objective information to customers concerning air transportation.

§  Process the incoming calls and email requests according to service standards.

§  To build effective interpersonal communication with clients, preventing or effectively resolving conflict or disputes.

§  To sell tickets, reaching sales plans set by the manager.

§  Booking and issuing air tickets for flights of partners and partners.

§  Calculation of return and execution of relevant documents.

§  Execution of cash transactions and acceptance of payment by credit card.

§  Processing requests from internal / external customers according to the standards of the service.

§  Execution of additional instructions from the direct supervisor, within the framework of his qualification and position.

REQIIREMENTS:

§  Required knowledge of English, Russian and Kazakh languages.

§  Knowledge of PC, office applications, fast typing (MS WORD, EXCEL, OUTLOOK).

§  Preferable experience of working with money, POS terminal.

§  Good communication skills. Oral Communication, Clear Diction

§  Emotional self-control

§  Client orientation

§  Focus on quality, meeting deadlines

§  Attentiveness to details.

§  Hospitability, stress resistance, diligence, accuracy.

§  Ability to understand and fulfill all assigned obligations precisely and on time.

§  Ability to make decisions independently in accordance with strictly established rules and requirements.

§  Ability to interact with the team and the immediate supervisor, as well as with representatives of other departments.

§  Experience in working with cash reports, cash and POS terminals.

Possession of the Amadeus booking program (preferable)