Description

·      Provide technical support to the client for online booking, issuing electronic tickets, changes and cancellations, check-in, etc.

·      Analyze the data and process of online booking and other functions of the airline's websites and mobile applications in order to optimize their work, make benchmark analysis.

·      Check and approve the quality of the website content, be responsible for the accuracy of information in different languages and versions of the website and mobile application.

·      Keep track of all the changes in commercial systems and in a timely manner implement these changes (improve, upgrade, renew) in the online booking, check-in, customer experience management, reservation and other electronic services related to e-Commerce .

·      To develop and implement actions to combat fraud, in cooperation with the Finance Department and Ground Service department.

·      Constantly analyze and monitor the activities of payment gateways, alternative payment methods and standards of international payment systems.

·      Provide technical support in ensuring the reliable operation of systems and processes directly related to the operation of the site and applications.

·      Prepare technical and management reports, presentations, description of projects, services and systems and procedures.

·      Preparation of analysis for requirements of new systems / services, drawing up technical specifications for projects as agreed with Manager Ecommerce and Online Sales.

·      Coordinate the implementation of new functions and technologies in accordance with recognized project management techniques, and in conjunction with suppliers, partners, and other departments and divisions of the airline.

3.      Knowledge of Windows operating systems and MS Office applications.

1.      Knowledge of the Hitit Crane and/or Amadeus booking systems.

2.      Knowledge of payments processes within banking systems.

3.      Principles of e-commerce and Internet marketing.