Working with PSS, GDS, DCS, IBE, and other mission-critical airline systems related to digital commerce and channels (customer touchpoints) performance to identify and solve problems, and also support and implement new projects.
Process requests for changing functional modules and information on airline’s websites and mobile apps, control the quality of the information and services provided to website visitors and customers, and keep the content up-to-date.
Ensure reliable operation of e-commerce systems under evolving market and business conditions, ensure correct display and delivery of information, product descriptions, fares and fare conditions, online booking processes, customer satisfaction, and others.
Developing recommendations on how to improve products and services related to digital commerce and touchpoints and how to introduce new technologies.
Support the booking process and support communications with the passengers for the issuance of electronic tickets, change and cancellation, check-in and so on.
Analyze the data and booking process of the websites and mobile apps in order to optimize their performance.
Check and approve the quality of the content of the website, being responsible for the validity of information in the language and version of the website and mobile app.
Keep track of all the changes in commercial systems and in a timely manner implement these changes (improve, upgrade, renew) in the online booking, check-in, customer experience management, reservation and other electronic services related to e-Commerce.
Develop and implement actions to combat fraud, in cooperation with the Finance Department and Ground Service department.
Constantly analyze and monitor performance of payment gateways, alternative payment methods and standards and requirements of international payment systems.
Provide technical support in ensuring the reliable operation of systems and processes directly related to the operation of the site and applications.
Create technical and management reports, presentations, description of services and systems and procedures.
Preparation of analysis for requirements of new systems / services, drawing up technical specifications, project plan for implementation, vendor selection, contract drafting and implementation of the project itself.
Coordinate the implementation of new functions and technologies in accordance with recognized project management techniques, and in conjunction with suppliers, partners, and other departments and divisions of the airline.
Education: Higher education in the field of E-commerce, Information Technology, Information Systems, Business, Marketing, or a similar field.
Work experience: at least 3 years, preferably in the field of electronic commerce.
Principles of GDS reservation systems operation.
Principles of processing payments through banking systems, acquirers, and payment schemes.
Understanding the work and structure of international payment systems, acquirers, banks and major global payment ecosystems.
Excellent knowledge of English, Russian and Kazakh languages.
Ability to work as part of international teams of technical and marketing personnel.
Ability to work with clients under standard and non-standard circumstances.
Ability to provide qualified timely support to business users.
Customer-oriented thinking defined by business ethics.
The ability to work in stressful situations to meet deadlines when working under rapidly changing market conditions.
Possessing a mature and professional work ethic.
Ability to take on extra/additional responsibility.
Ability to work both independently and as part of agile teams.