Description

RESPONSIBILITIES:

• Processing incoming passenger requests for accommodation and transfers (conducting business correspondence through various communication channels);
• Monitoring non-standard customer requests/complaints, promptly informing the manager of such situations;
• Collecting, processing and storing customer feedback;
• Receiving, sending and assisting in the processing of primary accounting documents (invoices, electronic invoices, work completion certificates);
• Monitoring system failures (missing booking confirmations, payment errors, etc.).

REQUIREMENTS:

• Knowledge of MS Office (Word, PowerPoint, Excel, Outlook, etc.);
• Good English;
• Fast typing;
• Knowledge of Amadeus is desirable;
• Customer focus.

Air Astana JSC is recruiting interns for the Passenger Ground Handling Department.
If you are interested in aviation, enjoy working with people, and want to grow within one of the country’s largest airlines, then this opportunity is for you!

We offer:

• Hands-on experience working with passengers during the check-in process;

• A 3-month paid internship;

• Training and the possibility of further employment as a Passenger Service Agent;

• Company transportation;

• Working with interesting people and opportunities for career growth.

REQUIREMENTS:

• College/University graduates;

• Good command of Kazakh, fluent Russian, and English at least at Pre-Intermediate level;

• Customer-oriented mindset;

• Experience in the service sector is an advantage (but not mandatory);

• Presentable appearance.

PERSONAL QUALITIES:

• Ability to find common ground with different people;

• Energetic and quick to learn;

• Ability to work in a team.