Description

Ticketing agents are the first-point-of-contact for people wanting to travel by Air Astana. They greet and help customers and passengers with their flight reservations. They provide information regarding dates, schedules, availability, and ticket’s   prices.  Ticketing Agents are expected to sell tickets and other products the airline may offer, as well as assist passengers with inquiries or other requests, such as flight changes or cancellations. The role requires self-confidence and the ability to communicate and interact within a culturally diverse environment and to be motivated to work unsocial hours.

Essential Requirements

v Minimum age:  18 years

v Citizen of the Republic of Kazakhstan

v No visible tattoos or body piercing, scars when in uniform (cosmetic and bandage coverings not permitted)

v Well groomed in self-presentation

v Fluent Russian

v Intermediate level in Kazakh language

v Intermediate level in English

v Ready  to work unsocial hours

General Education, Skills & Experience

v Experience in Sales, hospitality or service industry beneficial

v Knowledge of English, Russian and Kazakh languages  - ability to speak and correspond

v Excellent communication skills and confident enough to interact with colleagues and customers

v Well-developed interpersonal skills

v Ability to apply existing knowledge to practice

v Experienced in dealing with challenging situations and problem resolution

v Customer-focused

v Attentiveness

v Ability to convince

v  Knowledge of PC, office applications, fast typing (MS WORD, EXCEL, OUTLOOK)

v  Goodwill, stress-resistance, diligence, accuracy

v  Ability to understand and fulfill all assigned obligations precisely and on time

v  Ability to make decisions independently in accordance with strictly established rules and requirements

v  Experience in working with cash reports, cash and POS terminals (preferable)

v  User of the Amadeus booking program (preferable)