Providing by phone competent, correct and objective information to customers on air travel issues.
Booking and issuing airline tickets by phone.
Processing of incoming calls and written applications in accordance with service standards.
Processing applications from internal / external clients according to service standards.
Knowledge of English, Russian and Kazakh languages.
Knowledge of PC, office applications, fast typing (MS WORD, EXCEL, OUTLOOK).
Experience with working with cash, cash registers and a pos-terminal is desirable.
Good communication skills.
Attention to detail.
Friendliness, stress resistance, diligence, accuracy.
The ability to understand and fulfill all assigned obligations precisely and on time.
Ability to interact with the team and immediate supervisor, as well as with representatives of other departments.
Experience with cash reporting, cash and POS terminal.
Owning an Amadeus reservation program (optional).