Description

RESPONSIBILITIES:

• To plan resources, organize and prepare the necessary training materials, and organize the service training process for line personnel in accordance with the training plan.
• To plan and support the unit in customer experience (CX) data collection, reporting, analysis, and project coordination.

REQUIREMENTS:

• Experience in a similar position in planning, analytics and statistics for at least 1 year
• Lack of active disciplinary notices
• Fluency in Kazakh/Russian/English
• Great desire to work and make the Company better

REQUIRED SKILLS AND KNOWLEDGE:

• Ability to work with databases and electronic systems (AIMS/LMS/MS Excel)
• Analytical thinking ability
• Customer focus, flexibility, creativity
• Presentation skills using Microsoft Power Point and other applications
• Strong communication skills (verbal/written)
• Ability to work at different levels of the organization and with people from different backgrounds
• Ability to think big