Description

RESPONSIBILITIES:

• Accept customers’ requests via e-mails and calls, and ensure timely feedback
• Process requests from internal/external clients in line with service standard
• Analyze requests; identify customer needs, their level and focus
• Ability to understand and fulfill all assigned obligations precisely and on time
• Award tickets confirmation, points accrue
• Identification mistakes and find solutions of CRIS database and other issues related to loyalty programme 
• Providing reports in time for management team
• To provide correct, competent and objective information for FFP members
• Process additional tasks of Manager, Team Leader and Senior Executive

REQIIREMENTS:

• English, Russian and Kazakh – upper-intermediate level
• Good written and oral communication skills
• Knowledge of PC, office applications, fast typing (MS WORD, EXCEL, OUTLOOK)
• Ability to learn new systems
• Experience in sales and service
• Ability and maturity to organize time and work schedule to meet immovable deadlines
• Conflict resolution skills
• Teamwork
• Knowledge of AMADEUS
• Stress resistance
• Multitasking
• Punctuality
• Speed of execution of tasks
• Attention to details