Description

DUTIES:

• Coordinate and control the quality and volume of work performed by the service company and supervisors at the airport;
• Organize and monitor the timely registration of passengers and baggage;
• Arrange for catering and accommodation for passengers of delayed airline flights;
• Prepare and submit service reports to the Ground Services Manager in a timely manner;
• Coordinate the departure of passengers from delayed flights on the next available flight to their destination;
• Oversee the timely and accurate provision of information to passengers in the airport terminal;
• Control the boarding process of passengers onto the aircraft (hereinafter referred to as AC) in accordance with airline standards;
• Supervise the work of service company supervisors and agents at the airport;
• Monitor the adherence to all technological processes according to safety rules and standards during the duty shift.

REQUIREMENTS:

• At least 1.5 years of experience as a passenger service supervisor;
• Higher education (preferably in aviation);
• Proficiency in English at least at an intermediate level;
• Fluent in Russian and Kazakh is an advantage;
• Organizational and management skills;
• Effective communication skills;
• Ability to work as part of a team;
• Proactivity;
• Adherence to corporate and business ethics;
• Responsibility;
• Problem-solving skills.

CONDITIONS:

• Employment on a contractual basis.