Air Astana company never collects money from candidates for employment and does not conduct hiring through third parties.
We ask you to be vigilant, do not fall to such offers and do not provide your personal and banking information for employment purposes.
In case of any questions, please contact the official email address
recruitment.support@airastana.com
Description
RESPONSIBILITIES:
§ Provide competent, correct and objective information to customers concerning air transportation.
§ Process the incoming calls and email requests according to service standards.
§ To build effective interpersonal communication with clients, preventing or effectively resolving conflict or disputes.
§ To sell tickets, reaching sales plans set by the manager.
§ Booking and issuing air tickets for flights of partners and partners.
§ Calculation of return and execution of relevant documents.
§ Execution of cash transactions and acceptance of payment by credit card.
§ Processing requests from internal / external customers according to the standards of the service.
§ Execution of additional instructions from the direct supervisor, within the framework of his qualification and position.
REQIIREMENTS:
§ Required knowledge of English, Russian and Kazakh languages.
§ Knowledge of PC, office applications, fast typing (MS WORD, EXCEL, OUTLOOK).
§ Preferable experience of working with money, POS terminal.
§ Good communication skills.
§ Oral Communication, Clear Diction
§ Emotional self-control
§ Client orientation
§ Focus on quality, meeting deadlines
§ Attentiveness to details.
§ Hospitability, stress resistance, diligence, accuracy.
§ Ability to understand and fulfill all assigned obligations precisely and on time.
§ Ability to make decisions independently in accordance with strictly established rules and requirements.
§ Ability to interact with the team and the immediate supervisor, as well as with representatives of other departments.
§ Experience in working with cash reports, cash and POS terminals.
LOCATION
Nur-Sultan(TSE) , Kazakhstan
Full day
Closing date: 10-May-2021