Description

The Operations Control Center (OCC) is a unit of the company responsible for making operational decisions based on flight safety, passenger convenience, and economic efficiency.

The Operations Control Center is responsible for three main functions:

• Monitoring the execution of the daily flight schedule
• Adjusting the schedule in case of operational deviations from the planned schedule
• Restoring the daily flight schedule after disruptions

Employment Type:

12-hour shift schedule – 4 working days (2 day shifts / 2 night shifts) – 4 days off.

RESPONSIBILITIES:

• Assist the OCC Manager on Duty during disruptions and emergency situations
• Continuously monitor flights using all available OCC tools
• Monitor and respond to all communication channels in the OCC
• Process requests from other departments and communicate with airline and/or airport personnel regarding necessary flight status information
• Identify causes of delays
• Prepare and distribute required reports
• Monitor the daily schedule and data accuracy in the operational system (AIMS)
• Monitor and analyze weather information
• Send informational messages during flight delays and cancellations via notification systems and email
• Use and monitor all software and systems utilized in the OCC
• Verify the accuracy of invoices received from air navigation service providers

REQUIREMENTS:

• Higher education degree
• Fluent English
• Advanced PC user skills (Word, Excel, Outlook)
• Teamwork skills (team player)
• Organizational skills
• Communication skills, ability to clearly express thoughts over the phone, and active listening skills
• Stress resistance and ability to complete tasks within tight deadlines
• Attention to detail
• Responsibility and diligence
• Problem-solving skills
• Analytical mindset